Refund policy

Returns, refunds and cancellation

The Bedtime Loop is a book-rental membership. Books are borrowed and must be returned using the prepaid return label included with your batch.

Before dispatch

If you request cancellation after a signup or renewal charge but before your batch is handed to the carrier, we will issue a full refund for that batch, with no processing fee. Creating a shipping label does not close this refund window. Contact our team promptly to request the refund; cancelling your subscription alone does not submit a refund request.

After dispatch

Once the batch has been handed to the carrier, cancellation stops future renewals. The dispatched cycle is not refunded solely because you cancel, and its books must be returned as normal. If books arrive damaged, the wrong books arrive, or a shipment is missing, contact us so we can help. This policy does not limit any rights that apply to your purchase.

Wear, damage and missing books

Normal wear from reading is included. During our pilot, we review serious damage and missing books individually with you. We do not automatically charge replacement or batch-buyout fees.

Returning your batch

We currently do not charge late-return fees. If you need more time, cannot find the return label, or have a missing book, contact our team. Cancelling does not remove the obligation to return borrowed books.

Manage cancellation in My Loop. For refund and return help, contact Sleepy Story Co.